Is it safe to rent from a stranger on Torkd?

Yes. Members verify their identity, payments and payouts run through Stripe, and every rental gets a refundable security deposit. You coordinate pickup and return in the app without sharing your contact info, and both sides review each other after the rental.

What happens if an item is damaged or not returned?

Refundable security deposits are held safely and returned when the item comes back. If something goes wrong, the owner can file a return report and request a partial or full deposit claim, and our team helps resolve it.

Do I have to share my phone number or email?

No. You message renters and owners inside Torkd to coordinate pickup, return, and details, so your contact info stays private.

How do I get paid when someone rents my item?

Owners connect a Stripe account and receive payouts directly. Torkd handles the checkout and security deposit, then pays you out through Stripe.

Is Torkd for commercial equipment rentals or long-term leases?

No. Torkd is for people with idle personal items who want to earn from them, and people who'd rather rent or borrow than buy. It's not for commercial equipment rentals or long-term leases.

Privacy Policy

Last updated: March 24, 2026

1. Introduction

TORKD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, website, and related services (the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Information You Provide Directly:

Account registration data (email, name, phone number)
Profile information (bio, profile picture, verification documents)
Listing details (item descriptions, photos, pricing)
Transaction information (rental/trade details, dates, costs)
Communication data (messages, reviews, disputes)
Payment information (processed securely through Stripe)
Identity verification documents

Information Collected Automatically:

Device information (browser type, IP address, device ID)
Usage data (pages visited, time spent, interaction patterns)
Location data (if permitted by your device settings)
Cookies and similar tracking technologies
Analytics data for service improvement

3. How We Use Your Information

We use collected information to:

Operate and maintain the Service
Process transactions and send related information
Verify user identity and prevent fraud
Communicate with you about your account and activity
Respond to inquiries and resolve disputes
Send promotional materials and updates (with opt-out option)
Improve and personalize your experience
Monitor and analyze platform usage and trends
Comply with legal obligations
Enforce our Terms of Service and other agreements

4. Information Sharing

We may share your information with:

Transaction Partners: Sellers/renters need your contact and identity information to complete transactions
Payment Processors: Stripe handles payment processing with necessary transaction details
Service Providers: Third parties who assist with analytics, hosting, customer service, and marketing
Legal Requirements: When required by law or to protect user safety and platform integrity
Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes without explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Payment information is processed securely through Stripe and is not stored on our servers.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though this may limit functionality.

We use analytics tools (like Datadog) to understand how users interact with our Service and improve performance.

7. Your Privacy Rights

You have the right to:

Access your personal data
Update or correct inaccurate information
Delete your account and associated data (subject to legal requirements)
Opt-out of marketing communications
Request a copy of your data in a portable format
Withdraw consent at any time

To exercise these rights, contact us at privacy@torkd.com

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we've collected information from a child under 13, we will delete it promptly.

9. Third-Party Links

Our Service may contain links to third-party websites and services. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

10. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to legal retention requirements.

11. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our Service, you consent to such transfers and the processing of your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our Service. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@torkd.com

Mailing Address:
TORKD Inc.
United States

Response Time: We will respond to verified requests within 30 days.

This Privacy Policy is provided for informational purposes. Users should consult with legal counsel to ensure compliance with applicable data protection laws (GDPR, CCPA, etc.) in their jurisdiction.